Returns & Exchanges

At Ohm City Vapes, we strive to ensure your satisfaction with every purchase. If you are not completely happy with your hardware or accessories, we offer a 30-day return window for unused items in their original packaging.

Return Process

• 1.
  Verify Eligibility

  Ensure your item is unopened, unused, and within the 30-day purchase window; please note that e-liquids and coils are non-returnable for hygiene reasons.

• 2.
  Contact Support

  Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package Your Item

  Securely pack the items in their original manufacturer packaging and clearly write your RMA number on the outside of the shipping box.

• 4.
  Ship and Refund

  Send the package to our processing center; once inspected, we will issue a refund to your original payment method within 5-7 business days.